FAQ – Atelier fé

frequently asked questions

Don't hesitate to contact us if you can't find what you're looking for.

Yes! All available products (listed on our site) can be picked up in Amsterdam. Custom artworks are handmade in Wageningen and can be picked up there. Just send us an email to make an appointment, team@atelierfe.nl.

Absolutely. You can always come by for some coffee and look at the artwork. Don’t feel any pressure to buy anything. Send an email to make an appointment, team@atelierfe.nl.

If you're not happy or something is wrong with your art piece please contact us at team@atelierfe.nl. When ordering a customised artwork, you are responsible for checking that the specifications you submit are correct. Because these artworks are made specifically for you, different cancellation and return conditions may apply.

To hang your piece, we recommend using our mounting screws. They are included with every delivery. They're designed specifically to support the weight and thickness of the art work safely. When mounting, make sure to secure the screws into a plug, depending on your wall type, to ensure a stable and lasting fit.

Not ready to commit to a wall? No problem, the piece looks just as beautiful simply leaning or standing on its own.

We love your creative mind! You can make a request regarding colors, shapes and dimensions. Just fill in the contact form on the request page or send an email to team@atelierfe.nl. We will get in touch to discuss your wishes.

Timeframes depend on the scale of the artwork. We'll discuss timing when we first get in touch.

We charge a fee of €50 for commissioning bespoke artwork. Prices depend on the size of the artwork, you can check our products to get an idea of pricing. Want a non-standard size or have a special request? We'll always discuss pricing with you before the sale is final.

Yes

shipping

policy

processing time

Orders are prepared and packed with care. Processing times may vary depending on whether you purchase an existing artwork or a customised artwork.
If an artwork is made specifically for you, the expected production and shipping time will be communicated separately.

shipping methods

Orders are prepared and packed with care. Processing times may vary depending on whether you purchase an existing artwork or a customised artwork.
If an artwork is made specifically for you, the expected production and shipping time will be communicated separately or stated on the relevant product page.

shipping costs

Shipping costs are calculated based on the destination and are shown during checkout before payment. We offer free delivery in the Netherlands.

delivery times

Estimated delivery times depend on the destination and carrier. Any stated delivery times are estimates unless explicitly stated otherwise.
Where available, you will receive tracking information once your order has been shipped.

incorrect adress

Please make sure your shipping address is correct before completing your order. If you notice an error, contact team@atelierfe.nl as soon as possible.

damaged parcels

Please make sure your shipping address is correct before completing your order. If you notice an error, contact team@atelierfe.nl as soon as possible.

international orders

International shipments may be subject to local taxes, import duties or customs charges. Where applicable, these costs are the responsibility of the recipient unless stated otherwise.

Atelier fé sells original and handmade artworks, including standard artworks and artworks customised according to your selected specifications. We make every effort to display our artworks, colours, sizes and materials as accurately as possible. Because artworks are handmade and screens can display colours differently, minor variations may occur.